At House of Organic BD, accessible at https://houseoforganicbd.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us regarding our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order for our products, we may collect the following information:
Personal Information
Full name
Phone number
Email address, if provided
Delivery address and location
Other information you voluntarily provide through our order forms or customer service channels
Order Information
Products ordered, including Gastrogen capsules and powder
Order quantity and total amount
Delivery instructions and order status
Payment method and transaction confirmation details, where applicable
Technical Information
When you visit our website, certain technical information, such as your IP address, browser type, device information, and pages visited, may be collected automatically depending on the technologies used on our website.
2. How We Use Your Information
We may use the information we collect to:
Receive, process, and confirm your orders.
Contact you to verify order details and delivery information.
Arrange delivery through courier or delivery service providers.
Communicate with you regarding order status, payment, returns, refunds, or complaints.
Respond to customer inquiries and provide support.
Improve our website, products, and customer experience.
Prevent fraudulent orders and unauthorized activities.
Comply with applicable legal requirements.
We use personal information only for purposes that are reasonably necessary for operating our business and providing our services.
3. Cash on Delivery and Payment Information
House of Organic BD advertises a payment-on-receipt option for eligible orders. Where cash on delivery is available, we may use your name, phone number, delivery address, and order details to arrange delivery and collect payment.
If other payment methods are offered, payment information may be processed by the relevant payment service provider.
We do not intend to collect or store complete payment card details directly on our website. The handling of payment information by third-party payment providers is subject to their respective privacy policies and security practices.
4. Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share necessary information with trusted service providers when required to fulfill an order or operate our website, including:
Courier and delivery companies: To deliver products to your specified address and coordinate delivery.
Payment service providers: To process or verify payments when applicable.
Website hosting and technical providers: To maintain website functionality and security.
Legal and regulatory authorities: Where disclosure is required by applicable law or a valid legal request.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to maintain essential website functionality, remember preferences, improve browsing, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect website features or the ordering process.
If analytics or advertising technologies are used on our website, those technologies may collect technical or browsing information in accordance with their configuration and applicable privacy requirements.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to process orders, arrange deliveries, provide customer support, manage refunds or disputes, maintain business records, and comply with applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal and recordkeeping requirements.
8. Your Privacy Rights
Subject to applicable law, you may contact us to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information that we no longer need or are not legally required to retain.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
We may need to verify your identity before responding to a privacy request. Some information may need to be retained to fulfill legal obligations, complete transactions, or resolve disputes.
9. Product Information and Sensitive Personal Information
Please avoid submitting unnecessary sensitive personal information through our website or order forms.
If you voluntarily provide health-related information in connection with a product inquiry, we will handle it only as reasonably necessary for the purpose for which it was provided and subject to applicable legal requirements.
Our website content and product information should not be treated as a substitute for professional medical advice, diagnosis, or treatment.
10. Third-Party Links and Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with your personal information.
11. Children’s Privacy
Our website is not specifically directed at children. We do not knowingly collect children’s personal information where doing so would violate applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
12. Marketing Communications
If we use your contact information to send promotional messages or product updates, you may opt out where applicable by following the instructions in the message or contacting us directly.
Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, deliveries, payments, or customer service.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle customer data, please contact us using the details below.
Business Name: House of Organic BD
Website: https://houseoforganicbd.com/
Phone: 01352952380
Email: houseoforganicbd144@gmail.com
We will review privacy-related inquiries and respond as reasonably possible.
This Privacy Policy should accurately reflect the actual data collection, payment, delivery, and tracking practices of House of Organic BD. It is a general informational document and is not a substitute for legal advice.